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Shipping
Where do you ship to?
Right now, we ship to anywhere in the United States territory. We are hoping to expand soon. If there is an issue at checkout, please email us to get it taken care of for you. Thesweetestscentt@gmail.com
How long does shipping take?
Processing time is up 2-4 business days for retail and 10-12 business days for wholesale & package fillers. Business days are M-F. Weekends & Holidays do not count towards BD. The time the post office takes to deliver your package after recieved is TBD on the postal service.
How do I track my order?
All tracking information comes directly to your email from your order as soon as we process it. If there are any questions pertaining to your order BEFORE your package has shipped, please email us at contactsweetestscent@gmail.com
Once your order has been scanned in, any immediate questions should be directed to your local post office. If they are not immediate, you can also shoot me an email at contactsweetestscent@gmail.com and I can do my best to evaluate the problem as well.
RETURNED PACKAGES
If your order is returned to me for whatever reason out of my control, you are responsible for covering the shipping cost to re-ship your package.
Returns
How do I return an item?
At this time, there are no returns or exchanges on orders. If there is an error or damage to your order, please email us at contactsweetestscent@gmail.com
If your item is delivered damaged beyond use or is incorrect, we can absolutely discuss store credit or replacement items for you.
REFUNDS
Refunds are based on your order. If your order comes damaged, you must EMAIL photos to contactsweetestscent@gmail.com within 3 days of delivery. We can discuss options available to you, refunds being one of them.
Refunds will not be given on the following : CUSTOM orders, FINAL SALE orders, sale orders over 20%.
General
WAX MELTS
All wax melts are made with a soy blend wax. Please follow all melting instructions on packaging before use. Wax melts are NOT edible. Please do not allow children to play with them. Do not leave in places where temperature gets hot, or out in direct sunlight, as they will melt.
HOME BASED PRODCUTS
All home based products come with use instructions as well as ingredients on packaging. It is best to follow these guidelines for optimal use. Please keep away from children & avoid eye contact with all items.
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